Refund policy

We have a NO RETURN for food safety reasons, which means all sales are final after fulfillment. 

If for any reason you are dissatisfied with your order or the product is damaged in transit please email us at sales@moongladesoda.com. Please provide photos of damage or explanation of why you are requesting a refund or replacement product

If your refund is accepted, we’ll cancel your order and refund your payment. Likewise if you would like a replacement we will promptly ship you replacement order according to our shipping policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sale Items and Gift Card:

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve approved your refund or replacement order. If a refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@moongladesoda.com.